Frequently Asked
Questions

How do I buy building materials online in Nepal through Build Mart Nepal?

Browse or search the products catalog, compare listings from verified vendors, and either add to cart for direct checkout or request a quote for bulk orders. Product pages show real specifications, pricing and stock so you can compare before ordering.

Can I order in bulk for a large construction project?

Yes. For orders above a few lakh rupees, use the Request a Quote form instead of direct checkout — vendors typically offer better bulk pricing than the listed unit price and can coordinate phased delivery to match your construction schedule.

What if a product I need isn't listed?

Use the Request page to describe what you need — our team routes the request to matching verified vendors in your district, even for materials that aren't yet catalogued.

How long does delivery take?

Bulk materials like cement and steel typically ship in 2-5 days within Kathmandu Valley, longer to remote districts. Each product page shows the specific vendor's delivery estimate before you order.

Do you deliver outside Kathmandu Valley?

Yes — vendors on the platform cover districts across Nepal. Product and vendor pages list their actual service districts, so you can confirm coverage before ordering.

What happens if a product arrives damaged or incorrect?

Contact the vendor directly through their profile page, or reach out via our support channels if the issue isn't resolved — every vendor's contact details and district are shown on their public profile.

What does "verified vendor" actually mean?

Verified vendors have submitted business registration and been reviewed by the Build Mart Nepal team before their listing goes live. Verification status is shown directly on every vendor profile.

How are workers and professionals verified?

Workers and professionals go through the same verification review, and licensed professionals (engineers, architects) additionally display their NEC/CAAN registration number on their profile.

Can I leave a review for a vendor or worker?

Yes, after an order or completed engagement you can leave a rating and review, which appears on their public profile to help other buyers.

How do I find a mason, electrician or plumber near me?

Browse the Workers directory and filter by trade and district, or use Building Mart Nepal's construction marketplace matching to get routed to available workers covering your location.

How do I hire a civil engineer or architect?

Search the Professionals directory by profession and district. Verified professionals display their license/NEC registration, specializations and consulting fee range directly on their profile.

Is there a fee to contact a worker or professional?

Basic contact details unlock with a free account. Full contact information for professionals is part of the Premium subscription, which also unlocks booking and priority support.

What payment methods are accepted?

Checkout supports eSewa and cash on delivery, depending on the vendor and order type. Payment options are shown at checkout before you confirm an order.

Are prices negotiable?

Listed prices are set by each vendor. For bulk or project-scale orders, request a quote — vendors frequently offer better rates than the listed unit price for larger quantities.

Do you charge a commission or platform fee to buyers?

No — buyers pay the vendor's listed price. Platform fees, where they apply, are on the vendor/subscription side, not added to what you pay for materials.

How do I list my business as a vendor?

Register an account and apply through the vendor onboarding flow. Once your business registration is reviewed and verified, your listings go live in the marketplace.

Can I bulk-upload my product catalog?

Yes — the vendor dashboard supports CSV bulk import for products, so you don't need to add items one at a time.

How do I manage orders and inventory?

Your vendor dashboard shows incoming orders, lets you update stock counts, and manage your product and service listings in one place.